Cisco Socialminer Task Routing. Web taskrouting •taskrouting,onpage1 •controlsocialminerapplicationaccess,onpage10 •taskroutingapirequestflows,onpage12 •failoverandfailurerecovery,onpage19 Web the pcce sandbox has been preconfigured for you to jump into using task routing!
In the pim logs i see a preferredagent varible, but i don’t see any ecc. Web cisco.com follow us x/twitter facebook youtube github linkedin build a web application that route tasks such as customer service request or support cases of any nature to. Enables routing of social contacts to skilled customer care representatives in the contact center draws on expertise in the enterprise.
Web Socialminer And Task Routing.
Web task routing describes the system's ability to route requests from different media channels to any agents in a contact center. Web socialminer how to route social contacts to ucce devnet support updated 5 years ago follow i want to know how i can route the social contact from social miner to ucce is it. In addition to providing proactive social media customer care,.
Enables Routing Of Social Contacts To Skilled Customer Care Representatives In The Contact Center Draws On Expertise In The Enterprise.
You can configure agents to handle a combination of. Rebooting the server and/or the pgs does not delete all tasks that were already sent i. The cisco socialminer ® solution helps businesses and organizations deliver a connected digital experience, enabling you to.
Web 25 Rows Product Overview.
Web is there a method to clear all tasks that were sent to ccp (socialminer)? The api works in conjunction with. At least it looks like that in the.
Web When Task Routing Is Configured With Context Service As Described In The Docs, Social Miner Seem To Create New Customer For Every Request And Polluting Context Service With Multiple Copies Of The Same Customer.
There are plenty of links online for eim, but i don't have eim. Contact center customers or partners can develop. Web in the unified cce deployments, socialminer provides the task routing and agent request api sets.
Web Taskrouting •Taskrouting,Onpage1 •Controlsocialminerapplicationaccess,Onpage10 •Taskroutingapirequestflows,Onpage12 •Failoverandfailurerecovery,Onpage19
Web task routing overview developer resources sandbox community and support task routing sandbox reservation sandbox packaged contact center enterprise 12.6. Use it to try out various task routing rest apis via socialminer and finesse. Web this pcce sandbox contains a customer collaboration platform (formerly socialminer) task form to manually generate tasks into the finesse agent’s queues for testing.